Consumer Alert

Proceed With Caution
  1. There is only one, and this is the official website. We do not send unsolicited e-mail (spam) promoting products or services. Any operator that does, especially under the guise of, is not legitimate.
  2. There are a number of "gray market" and "black market" websites that are selling Panasonic telephone systems from dubious origin. Many of these systems are used/refurbished and/or foreign versions of our systems. These systems are often outdated, partially or fully incompatible, in poor condition, and almost always not covered by warranty.
  3. There are websites that make promises to consumers that are, at best, an exaggeration. As always, be cautious of claims that seem too good to be true.
Protect Yourself
  1. Contact the website sales department by phone. Make certain that the person you speak to is very knowledgeable about the products that they are purportedly selling.
  2. As previously stated, protect yourself by avoiding deals that seem too good to be true. Many of these deals include equipment from questionable origin, and/or used and refurbished goods.
  3. Trust your instincts. If it does not feel right, walk away.
Help the Investigation

If you feel that you may have been treated unfairly by a dealer, or if you suspect that a website is offering used or refurbished Panasonic KX-TD series telephone systems as new, we recommend that you contact the Consumer Protection Division of Panasonic.