ACD Server & Voice Mail System (For Larger Applications)
Purchase Includes FREE Technical Support, Consultation, and System Programming (more info...)
The KX-NCV200 is two systems in one, combining all the features and functionality of the Panasonic KX-TVA200 Voice Processing system with a comprehensive ACD reporting system. This dynamic combination takes call management to the next level. The Voice Processing system is a fully featured voice mail with email integration and auto attendant. The ACD Reporting System provides monitoring and performance reports, call information reporting, history, and agent log-in. The KX-NCV200 is an all-inclusive call management system that will help you improve customer service and reduce telecommunications costs.
Additional Features:
* Unified Messaging (E-mail Integration of Voice Mail Messages)
* Telephone LCD Interactive Menus
* New Custom Service Builder (Easy Drag and Drop Configuration Tool)
* Enhanced Personal Custom Service which delivers more options based on Day, Date, and Time.
* Easy to use Windows Based Programming Tool
* Built in USB Port for Onsite Programming and Ethernet Connection
The new features deliver increased value and performance to customers that rely on our products to stay in touch with their customers. Features like intelligent call routing and interactive telephone displays are now possible.
The KX-NCV200 is capable of expanding up to 24 ports and 1000 hours of message storage and can use an IRMU in order to faciliate programming of the voicemail system from remote locations.
The new features deliver increased value and performance to customers that rely on our products to stay in touch with their customers. Features like intelligent call routing and interactive telephone displays are now possible.
Unified Messaging (E-mail Integration)
The Linux based KX-NCV acts as a client side PC in your LAN environment supporting POP3 and SMTP protocols allowing it to be easily installed to deliver voice messages through your LAN. The system has options to send an e-mail notification to the user each time a message is left in their mailbox or, send the actual message as a wave file attachment. Users can specify their schedule (Time Frame) for each day of the week to send e-mail, and they also have the option to delete the original voice message from their voice mailbox after the email is sent.
After the TVA receives a voice message for a user it then sends an E-Mail notification to the user or attaches the voice mail to the Email. This feature is simple Unified Messaging which is now a standard feature on all TVA products and can be used even on the KX-TA824 product line. The LAN interface card is built into the KX-NCV200 so no additional hardware or software is required.
Interactive LCD Voice Mail Menus
When the KX-NCV product is added to a KX-TDA phone system the telephone displays are interactive with the KX-NCV voice Mail. As a unified platform these products work together to share information including routing information and telephone key and display operations. The added benefit to an end user is clear as day; no longer do they need to remember all the key codes to handle voice messages.
When a user calls the voice mail to retrieve their messages the voice mail provides the appropriate screen display for the user to select a function. The displays are not accompanied by audio prompts which speeds the retrieval of messages for a user.
KX-NCV200 Hardware
The KX-NCV200 Voice Processing System is initially configured with 4 ports and 1000 hours of voice storage. It’s expandable to a total of 24 ports using the KXTVA204 4-port expansion cards. The KX-NCV200 uses hard drive for voice storage and is also equipped with a USB port for onsite programming. The system also includes all the hardware and software for connection to a local area network (LAN) for email integration or programming.
Not sure which voicemail system is proper for your application?
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