Technical Support

FREE Panasonic Technical Support for KX-TD.com Customers!

Both dealers and consumers alike may take advantage of either Unlimited FREE Initial Remote Programming or Limited FREE Initial Technical Support. Here's how it works:

1. UNLIMITED FREE INITIAL REMOTE PROGRAMMING:

When you purchase a complete Panasonic KX-TA (has built-in RMU), KX-TDE, KX-NCP or KX-NS Telephone System or a complete KX-TVA series Voice Mail System from KX-TD.COM along with the appropriate RMUs (Remote Maintenance Units or LAN Card), we will provide your INITIAL programming remotely, regardless how long it takes and all at no additional charge. In most cases, the phone system and voice mail system each take us approximately 90 minutes to program. Remote Programming is by far, the fastest and most efficient solution to achieving a perfect configuration. Our RMU/LAN Card is also a great way to keep your investment up-to-date since we are able to update most, if not all of the firmware updates as they are released.

2. LIMITED FREE INITIAL TECHNICAL SUPPORT:
When you purchase a complete Panasonic KX-TDE, KX-NCP or KX-NS Telephone System or a complete KX-TVA series Voice Mail System from KX-TD.COM but decline the RMUs (Remote Maintenance Units or LAN Card), we can only assist you with Technical Support. Depending on your skill level, this could take 30 minutes or 3 hours. Since only you know your skill level, we must place a time limit of 90 minutes of FREE Technical Support, which is often the same amount of time we would have spent, had we done your programming for you - had you opted for the RMU/LAN Card.

With either option, you may also purchase ongoing Technical Support, Programming Services or Reprogramming Services after the FREE Initial period expires.This gives you an inexpensive way to make modifications as your business grows.

Whether you're an experienced technician, in the field for the first time, or an end user, you can rely on KX-TD.com to guide you through your project. You're in good hands with KX-TD.com!

Our current rate for this service is only $69 per hour for customers who have purchased their telephone system or voicemail from KX-TD.com, and $99 per hour for non-KX-TD.com customers.

Technical support is used in 15-minute increments and any unused time is saved for future use.

We also offer support on the Legacy KX-TA, KX-TAW and KX-TD series phone systems and the KX-TVS series Voice Processing Systems.